|
|
Brent Allen Knudslien, PMP
1401 – 788 Humboldt Street
Victoria, British Columbia V8W 4A2
(250) 853-7380
profile
A highly motivated IT professional with expert technical skills and a
proven track record of delivering projects in pressured and challenging
environments across different geographic regions and cultures.
An inspiring team leader with excellent
organizational, strategic, and problem solving skills.
An organized individual whose approach is
focused on customer satisfaction.
Recognized for excellent communication skills and the ability to focus
on issues and deal with situations in a calm and decisive manner.
Welcomes a challenge and always gets the job done.
qualifications
Twenty eight (28) years of work experience
in the IT industry as a Design Engineer, Team Leader, Technical Consultant,
Systems Analyst, and Systems Programmer.
Seventeen (17) years of experience and expertise working with the HP
and Peregrine Service Management suite of products including Service Catalog,
CMDB, Service, Incident, Problem and Change Management.
HP Certified Professional - Accredited Integration Specialist for HP OpenView Service Management and HP Service Manager 7
Implementation.
Certified Project Management Professional (PMP) and ITIL V3 Foundation
in IT Service Management.
experience
|
January 2008 to Present |
Hewlett
Packard
SENIOR DESIGN ENGINEER
I am currently working as a design lead on a project to provide
enhancements to a Service Lifecycle Management system that provides ITIL
processes in a global managed services environment. I am responsible for
interpreting requirements and managing the implementation for the Service
Request Management component of the system. A particular identifying factor on
this project includes building team cohesiveness while remotely mentoring and
motivating an Asian development team in order to improve on project efficiency.
My objectives include providing a functional and effective Service
Request Management system using the HP Service Catalog product set. This is
accomplished by balancing global requirements with an end result that is
reliable and maintainable moving forward.
My role includes leading and mentoring a development team. In a period
of less than one year, this effort has brought a team of entry level resources
to an advanced level of proficiency and resulted in a group that is confident
and self directed.
As a design engineer, I am often faced with challenging requirements.
My approach is to weigh the customer importance against the impact on the
stability and maintainability of a global outsourcing system. Often this
requires a deep understanding of the HP Service Management product set, helping
the customer understand constraints, risk identification and management, and
creativity in designing a solution that satisfies requirements.
experience
|
July 2002 to December 2007 |
Fast
Path Enterprises Inc.
INDEPENDENT CONSULTANT
Fast Path Enterprises was incorporated by
myself in July of 2002 with the mission of providing customers with
Infrastructure Management solutions, guidance, and expertise. Utilizing my extensive experience
analyzing, designing, and delivering Infrastructure Management tools, my focus
is to provide HP Service Management solutions to customers throughout
Lead the design effort for a
component of a project to provide enhancements to a Service Lifecycle
Management system that provides ITIL processes in a global managed services
environment. I was responsible for interpreting requirements and managing the
implementation for the Service Catalog and Self Service Ticketing
components of the system. A particular
identifying factor on this project included setting stakeholder expectations
using prototyping techniques and requirements clarification meetings.
The
project team was distributed across all regions of the world and as a result,
particular attention was given to communicating with stakeholders and
leading/mentoring implementation resources.
Depository Trust and Clearing Corporation,
Responsible
for the requirements gathering, design, and development of an HP Openview ServiceCenter Change Management system.
Ford Motor Company,
Performed Infrastructure Management design
and architecture planning to integrate Peregrine ServiceCenter
with AssetCenter,
Caterpillar,
Mentored and assisted Caterpillar with preparations for rolling a web
based (Get-Resources) Request Management system into production.
experience
Fast
Path Enterprises Cont’d
EDS,
Assisted EDS with a conversion of their ServiceCenter version 3 Request Management system to ServiceCenter version 6.
Planned and executed a ServiceCenter Oracle
conversion for Novartis. The engagement included cross training and knowledge
transfer.
Caterpillar,
Responsible for requirements gathering,
design, and implementation of a pilot Get-Resources and Get-Services Change
system to provide Caterpillar with an Employee Self Service solution for Asset
and Account Provisioning. The
system was implemented with a ServiceCenter back end
requiring modifications to Request Management and Change Management ServiceCenter components.
Assisted McKinsey with a taxonomy
restructuring within ServiceCenter Service and
Incident Management. The
result was a significant reduction in the time required for Help Desk personnel
to create and assign call tickets.
Major Retailer,
Responsible for an enhancement to a Change Management system that
provided a solution to extend the capability of Change Management to support
Project related changes prior to implementation. The solution incorporated
dynamic approval processing.
Major Retailer,
Technical lead for a project
that implemented a Risk Management and Loss Prevention system at 3000 stores. The system was web based using Peregrine
Systems Get-Services with ServiceCenter back end
functionality and is being used to manage and track information about
incidents, accidents and thefts at stores and distribution centers.
experience
Fast
Path Enterprises Cont’d
Morgan Stanley,
Responsible for upgrading a web based Get-Services Peregrine solution
utilized to request services by Morgan Stanley users worldwide. Get-Services
product sets version 1.3 and 2.0 were upgraded to a common 4.1 product version.
British Columbia Ministry of Information Services (August 2002 – June
2003)
Worked with a project team to design, develop and
experience
|
August 1999 to August 2002 |
Peregrine
Systems
(Based in
TECHNICAL CONSULTANT
While at Peregrine, I lead teams and worked independently while
providing technical expertise and implementing Peregrine products at several
Fortune 500 companies. I have received numerous letters of appreciation from
customers and my peers.
British Columbia Ministry of Information Services (January 2002 – August
2002)
Worked on a project team responsible for the
analysis, architecture, design and development of a full scale ServiceCenter, Get-It, and AssetCenter
implementation that would replace several legacy Infrastructure Management
systems.
Sabre/EDS,
Provided technical expertise and guidance with regards to the delivery
of a web based
Citigroup, Peregrine
Provided Get-Resources product expertise to a team responsible for a
web based Request and Asset Management system.
Chevron, San Ramon (March 2001)
Provided Get-Services, javascript, and html
expertise and guidance for a web based problem management system.
Banner Health,
Provided ServiceCenter
expertise and guidance for a corporate Problem Management system.
Sabre/EDS,
Worked as part of a project team of 20
resources responsible for the analysis and design of a corporate wide ITIL compliant
Infrastructure Management system.
During my role as a team lead, I was directly responsible for the construction,
and delivery of a Request Management system.
experience
Peregrine
Systems Con’t
Morgan Stanley,
Performed ServiceCenter enhancements to an
Inventory Management system and technical expertise with regards to a
Get-Resources web based Request Management system.
Cognos,
Assisted the customer with a ServiceCenter Oracle conversion.
Edward Jones,
Was the technical resource responsible for the development and
installation of one of the first Get-It web installations in Peregrine’s history. The Get-It product set was installed on a Solaris
platform.
Southern California Edison,
Performed systems analysis, design, and
construction of a Change Management system. I managed the project from design to system hand over including
training.
Morgan Stanley,
Performed ServiceCenter
enhancements to a world wide Inventory Management
system.
Kraft (September 1999 - October 1999)
While working remotely, performed ServiceCenter enhancements to a large scale Problem
Management implementation.
experience
|
July 1983 to August 1999 |
Canadian
Utilities Limited
SYSTEMS PROGRAMMER / PROJECT LEADER
I worked as a Systems Programmer and Systems Analyst with Canadian
Utilities Limited for over sixteen years.
During that time I received management recognition on numerous occasions
resulting in a position of Technical Consultant and Team Leader. My
responsibilities included providing leadership and direction to the UNIX
support group. I gained experience working in both UNIX and MVS environments,
installing database products such as CICS, IMS, and Oracle, and installing a
wide variety of program products on MVS, Windows and UNIX platforms.
From 1992 – 1999, I lead projects and was directly involved in the
design and development of a Project Management Process. I lead project teams of up to fifteen
resources including the upgrade of an IMS production system and the process
design, acquisition, and installation of a corporate wide Change Management
system.
education
|
1981 to 1983 |
Northern Alberta
computer systems diploma (honors)
Maintained a 90% average
recipient of woods gorden scholarship and
|
1979 to 1981 |
graduated with senior matriculation
recipient of alexander rutherford scholarship
organizations
|
1994 to Present |
Project Management Institute
|
1996 to 2002 |
Canadian Information Processing Society (ISP)
|
1994 to 1999 |
USENIX Association
other interests
In my spare time I enjoy staying active and I am currently learning how
to play the piano. I have been enjoying indoor wall climbing with several of my
closest friends and hiking in the Canadian